Service Request

Please note our office will be closed from midday 24th December 2024 and reopens on 3rd January 2025

Final day to place orders for in-stock items - 18th December 2024
Last deliveries before the holiday break - 20th December 2024
Shipments resume from 3rd January 2025

Freestyle Libre sensors are not available for direct sale to pharmacies. Please purchase through your authorized wholesalers.

Service request

Any laboratory equipment returned for electronic, mechanical or other workshop servicing or repairs must be cleaned and decontaminated of biohazardous, chemically hazardous or radioactive material in the appropriate manner. Before sending your item to us, please fill in the form below so we have all your details and assurance the item(s) have been decontaminated.

The Process

1) Please fill out and submit the form below

2) Send your equipment to the supplied address

Mediray's address

ATTN: Service Department
Medi'Ray NZ Ltd
53-55 Paul Matthews Road
Rosedale, Auckland 0632
New Zealand

Questions?

Give us a call or an email.

Phone +64 9 414 0318
Freephone 0800 MEDIRAY
0800 633 472 (NZ only)
Email service@mediray.co.nz

Sender's details and return address

Full name This field is required

Purchase order number This field is required

Institution name This field is required

Return Address This field is required

Phone number This field is required

Email address This field is required Enter a valid email

Comments / Description of issue

Description

Upload photo or scan

To help us determine and diagnose the issue, please upload a photo or document scan for more information

File upload

Decontamination details

Instrument name / number This field is required

Serial number This field is required

Select request This field is required

Has the equipment been exposed internally or externally to the following hazards?

Human blood, body fluids, or pathological samples? Human blood or fluids

This field is required

Hazardous chemicals? Hazardous chemicals

This field is required

Radioactive substances? Radioactive substances

This field is required

Decontamination declaration

I certify that the equipment has been carefully cleaned and decontaminated from substances which are dangerous to human health or the equipment has not been exposed to any hazardous substances, and these instruments are safe for medi’ray employees to handle.

This field is required

Full name This field is required

Position This field is required