Returns Policy

a. Any goods returned for credit to MRNZ by the Buyer must be authorized by MRNZ prior to their return. This authorization must be obtained within one week of receipt of the goods.

b. Any goods returned for credit to MRNZ by the Buyer must be unopened, unmarked and in a saleable condition. MRNZ may reject any returned goods that do not comply with this condition unless MRNZ has requested the return of the goods or the goods were defective at the time of supply and compliance is not possible.

c. Any goods that are not a standard MRNZ product line that were specifically ordered by MRNZ at the Buyers request will not be accepted for credit under any circumstances unless defective at the time of supply.

d. Goods returned for credit must also be accompanied by a copy of MRNZ’s packing slip and/or invoice showing the Buyers name, the date of purchase and a notation clearly stating the reason for return.